Take Your Pick
Select a plan that fits your growth.
To ensure guaranteed service and capacity allocation, the project list for the upcoming month must be submitted via the client portal 5 calendar days before the end of the current month. Any request requiring a turnaround of 14 calendar days or less will be designated as Priority Service, charged at $110 per hour, and is subject to our approval based on current capacity. Unused retainer hours do not roll over to the next billing cycle. Projects exceeding your monthly allocation will continue at our Seed Packet rate of $90 per hour upon prior client approval.
Note: All estimated projects are subject to the lower end of the estimate as a minimum billable fee.
Frequently Asked Questions
Plan Selection & Scope
What types of "Professional Creative Support" are included in the plans?
How do I determine whether the hourly (Snack Pack/Fruit Basket) or the monthly retainer (Sapling, The Whole Tree, Orchard) is the right choice for my needs?
What is the difference between the "Snack Pack" ($90/hour) and the "Fruit Basket" ($110/hour) plan?
How is the retainer discount calculated?
Billing & Capacity Management
What is the process and policy for canceling, upgrading, or downgrading a monthly retainer plan?
Do you provide project estimates for the hourly (Snack Pack/Fruit Basket) plans, or are all projects billed strictly by time logged?
How does the billing process work for the Snack Pack and Fruit Basket hourly projects?
If I am unsure about the scope, what mechanisms are in place to ensure the project does not exceed my budget?
How far in advance do I need to submit my project list for the upcoming month to ensure guaranteed service and capacity allocation?
What happens if I don't use all of my allocated hours in a given month?
If I exceed my monthly hour allocation, what is the cost for the additional work?
Priority Service & Fees
If I am on a monthly retainer plan, do urgent requests (turnaround of 14 days or less) incur the $110/hour Priority Service charge, or is that service included within my allocated hours?
If I exceed my monthly hour allocation, what is the cost for the additional work?
Is the "Fruit Basket" ($110/hour) required for all projects that need a turnaround of 14 calendar days or less, even for new customers?
How can I avoid Priority Service fees?
